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GDPR

Data Handling Policy

We are TC Profi s.r.o., based at Dvořákova 423, 40777 Šluknov, ID: 26134179, VAT ID: CZ26134179.

We operate an e-shop at www.ezchickenhome.com

Contact details:

E-mail: office@tcprofi.com

Phone: +420 603 565 788

For providing our services, selling goods, and operating our website, we process some personal data.

The processing of personal data is mainly governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons concerning the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (“GDPR”).

I. Processing of Personal Data

A. Processing of Personal Data When Using a Contact Form

If you inquire about our products and services, we will handle your contact details provided through the inquiry form. These include your first name, last name, email address, information about the goods you are inquiring about, and the features of the respective product.

Why?

We will use this information to contact you for further discussion regarding the goods.

On what legal basis?

This data processing is based on Article 6(1)(b) of the GDPR – processing necessary for the performance of a contract or to take steps at the request of the data subject prior to entering into a contract.

How long will we process the personal data?

If further cooperation is not established, we will process your data no longer than 30 days from our last communication.

B. Processing of Personal Data in Case of Purchase

If you make a purchase, we will work with the details you provide us. These are mainly billing details: first name, last name, address; email address, phone number.

Why?

We need to process personal data to fulfill our contract – to deliver the goods to you. We will also communicate with you regarding the status of your order, claims, or inquiries through your contact details.

We will further process personal data to fulfill our legal obligations (mainly for accounting and tax purposes, or to handle claims and others).

On what legal basis do we process personal data?

This processing is based on Article 6(1)(b) GDPR – fulfillment of a contract and Article 6(1)(c) GDPR – compliance with legal obligations.

How long will we process personal data?

For the duration of the service provision and afterwards according to the law on archiving tax documents, 10 years from the last provision of such a service or delivery of goods.

C. Newsletters (Commercial Communications)

If you are a purchasing customer and did not prohibit us during your purchase, we will use your email address to send our news.

On what legal basis?

This is enabled under Section 7(3) of Act No. 480/2004 Coll., on Certain Information Society Services, unless you prohibited it during purchase.

How long will we process personal data?

Three years from your last purchase. You can unsubscribe from the mailing list at any time via email or by contacting us at office@tcprofi.com.

II. Who Will Access the Data?

Your data will remain with us. However, some companies or other persons working for us will have access to the data because they help us run our e-shop. These include:

  • Operator of the e-shop platform Shoptet: Shoptet a.s., based at Dvořeckého 628/8, Břevnov, 169 00, Prague 6, ID 289 35 675, a company registered with the Municipal Court in Prague, Section B, Insert 25 395

  • Companies involved in shipping goods: DHL Freight CZ s.r.o., based at Nádražní 2967/93, Moravská Ostrava, 70200 Ostrava, ID 08566330, File Number: C 79969 at the Regional Court in Ostrava

  • Companies involved in payment processing: Česká spořitelna, a.s., based in Prague 4, Olbrachtova 1929/62, 140 00, ID: 45244782, VAT ID: CZ699001261, Registered with the Municipal Court in Prague, Section B, Insert 1171.

Your personal data may also be passed to these entities:

  • Independent company Heureka Group a.s. ID: 07822774 VAT ID: CZ07822774

We only process personal data within the territory of the European Union.

III. What Else Should You Know

We do not have a data protection officer appointed in our company.

We do not engage in automated decision-making or profiling in our company.

If you have questions about personal data, please contact us at office@tcprofi.com or call us at …………………………….

IV. Use of Cookies

Cookies are text files containing small amounts of information that are downloaded to your device when you visit our website. Cookies are subsequently sent back to the originating website on each subsequent visit, or to another website that recognizes the cookies.

Cookies perform various tasks, such as allowing efficient navigation between pages, remembering your preferences, and generally improving the user experience. They also ensure that online advertisements are more relevant to you and your interests.

We use the following cookies on our website:

  • Necessary cookies: These are essential for the operation of the website, such as enabling login to secure areas of the site. This category of cookies cannot be disabled.

  • Analytical/statistical cookies: These help us recognize and count the number of visitors and see how visitors move around the website. They help improve how the site works, for example by ensuring users easily find what they are looking for. These are only run with your consent.

  • Advertising cookies: These are used to track preferences and provide content and advertisements that align with your interests. They are run only with your prior consent.

Please note that third parties (including external service providers) may also use cookies and/or access the data collected by cookies on the website.

Cookies used:

Technical Name: Statistics

Publisher: Google Analytics

Purpose and Description: Statistics

Duration: Session/Persistent 48 hrs.

Upon request, we will provide you with a list of specific cookies and tools we use in relation to you. Another way to get more information about cookies is to search them through individual internet browsers, usually in the Developer Tools section.

Consent can be expressed via a checkbox included in the cookie bar. Cookies can later be refused in your internet browser settings or you can adjust them to allow some only.

For further information on managing cookies in various browsers, please visit the following links:

V. Your Rights Related to Personal Data Processing

The GDPR gives you, among other rights, the right to contact us and ask what personal data we process about you, request access to such data, have it updated or corrected, or request restriction of processing. You may request a copy of processed personal data and demand data erasure and portability of data in specific situations. You can file an objection to processing under legitimate interest.

If you believe we are not handling data correctly, you have the right to file a complaint with the Data Protection Authority or resort to court as a remedy.

These terms are effective from October 15, 2024.